WasenderApi - Low Cost WhatsApp API for Developers Troubleshooting connection issues - Help Center - WasenderApi - Low Cost WhatsApp API for Developers

Troubleshooting connection issues

Understanding WhatsApp connection issues

Connection issues with WhatsApp can occur for various reasons, from network problems to device-specific issues or WhatsApp's own limitations. This guide will help you identify and resolve common connection problems when using WasenderApi.

Common connection problems

QR code scanning issues

If you're having trouble scanning the QR code to connect your WhatsApp account:

  • QR code not displaying: The QR code may not load properly due to network issues or browser problems
  • QR code expires too quickly: WhatsApp QR codes expire after a short period for security reasons
  • Camera not working: Your phone's camera may not be functioning properly for scanning
  • Scanning doesn't complete: The connection process may stall during the scanning process

Solutions:

  1. Refresh the QR code by clicking the "Refresh QR Code" button
  2. Ensure your phone has a stable internet connection
  3. Clear your browser cache and cookies
  4. Try using a different browser
  5. Make sure your phone's camera is clean and functioning properly

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